Speed of delivery applies to the transit time from the shipping company, not the time to get it packed and in the courier's hands. If the item has to be special ordered, you may have to wait a bit longer Some manufacturers cannot ship on the same day. The lead times vary widely. When in doubt, ask.
All shipping days are business days, which are Monday through Friday. Weekends and Holidays do not count in the process. An Overnight order for an in-stock item placed after Noon on Friday or on Saturday or Sunday will not ship until Monday.
Speed of Delivery is based on the day we ship, not the day you place the order. Please build this into your expected delivery day. See Shipment Date above.
Ground:
UPS Ground, FedEx Ground, US Post Office Mail.
2-14 days depending upon the relative location between the delivery point and the warehouse for the ordered items, so plan ahead.
Newly available to AK, HI, or PR. We still have to manually quote the shipping for this service.
All US Post Office shipping requires manual quotes. Post Office shipping will delay your order as the items in your order must be gathered at our main office and driven to the Post Office for shipping.
3 Day Select: UPS 3 Day Select, FedEx 3Day Service.
2-3 business days for most locations in the US. UPS and FedEx do not count the day the package is entered into their system, so a package shipped on Tuesday usually arrives on Friday. This allows most people to receive their packages before the weekend if they plan ahead. Not available for certain types of hazardous materials.
Not available to AK, HI,
or PR.
2nd Day Air:
UPS 2nd Day Air, FedEx Standard
Two business days in transit. Orders shipped on Tuesday arrive on Thursday. This service isn't available on all items or in all areas. Not available for certain types of hazardous materials.
When in doubt, ask in the SPECIAL INSTRUCTIONS field during checkout.
This is the standard option for AK, HI, or PR.
Overnight: UPS Next Day Air, USPS Express Mail, FedEx Overnight
Order before Noon ET, get In-stock items the next business day. This service is not available everywhere in the US. Some places, especially Rural America, are 2 day service no matter what you want. Not available for certain types of hazardous materials.
UPS International Express: Generally 2-5 days in transit. Some locations are up to 10 days.
Not available for all items. Size limitations apply. We will manually quote all International Orders. We share the discounts we earn from UPS with our customers and offer excellent rates to our international customers.
US Post Office Global Express: Generally 3-5 days in transit. Some locations are up to 10 days.
Not available for all items. Size limitations apply. We will manually quote all International Orders.
US Post Office Airmail Parcel Post: Generally 4-10 days in transit. Some locations are up to 14 days.
Not available for all items. Size limitations apply. We will manually quote all International Orders.
US Post Office Surface: This service has been discontinued and is no longer an option.
Not recommended. Items cannot be traced. Insurance is not an option. We assume no responsibility for your order if you insist on choosing this method. If it is lost, it is lost and there is no recourse.
Speed of Delivery Table - Estimated delivery day for In Stock items based on the day shipped. Noon ET is the cut point for same day processing.
Service Level / Ordered On:
|
Mon
|
Tue
|
Wed
|
Thu
|
Fri
|
Sat
|
Sun
|
Ground
|
1-14 days
|
1-14 days
|
1-14 days
|
1-14 days
|
1-14 days
|
3-14 days
|
2-14 days
|
3 Day Select Service
|
Thursday
|
Friday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Thursday
|
2nd Day Air
|
Wednesday
|
Thursday
|
Friday
|
Monday
|
Tuesday
|
Wednesday
|
Wednesday
|
| Overnight |
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Monday
|
Tuesday
|
Tuesday
|
| UPS International Express |
2-5 Days |
2-5 Days |
2-5 Days |
2-5 Days |
2-5 Days |
4-7 Days |
4-6 Days |
| US Post Office Priority International Mail |
2-10 days |
2-10 days |
2-10 days |
2-10 days |
2-10 days |
2-10 days |
2-10 days |
We cannot control delivery once the package is in the hands of the carrier. All estimated delivery times are provided by the carriers. Delivery guarantees are the responsibility of the delivery service.
International shipping can be significantly delayed by Customs. We cannot change transit times once an item is shipped.
UPS and FedEx cannot deliver to a Post Office Box.
We are always willing to ship at whatever level of service you require. Choose the appropriate level during checkout. Please note that 3 DAY SELECT does not mean 3 days from your order date. UPS and FedEx do not count the day the package is entered into their system, so a package shipped on Tuesday usually arrives on Friday. This allows most people to receive their packages before the weekend if they plan ahead. Weekends are not counted in the delivery process. Orders placed after Noon ET on Friday are processed on Monday.
If the package absolutely has to arrive by a certain day, you need to use 2nd Day Air or Overnight or allow sufficient time. The table above shows shipping times. Please also use the SPECIAL INSTRUCTIONS field during checkout to tell us of your Must Have Date.
Some items are oversized and incur additional charges. We do our best to have the rates reflect this, but occasionally will need to notify you after the order has been placed.
Shipping is automatically calculated during checkout. You may cancel at anytime during the transaction. We charge whatever it costs us to send the packages (shipping costs, packaging, labels, etc). To calculate the rate, we need your zip code, which is why the rate shows up at the end of the transaction. Occasionally, we have an incorrect ship weight in the database. The most common error we find is to have the decimal in the wrong spot. This makes a 2.4 pound package show as 24 pounds and shipping comes up at a ridiculous rate.
If the rate seems wacky, it probably is. Instead of canceling the order, please put a note in the SPECIAL INSTRUCTIONS and ask us to confirm the actual shipping before sending the order. We always appreciate the feedback to reduce the errors in our site. Our rate calculator provides an estimate. If the estimate is high, we'll lower your shipping automatically. If it is low, we will contact you before shipping.
Note: All shipping costs are non-refundable. This expense is the same as paying for gas to get to the store. See the Returns and Refunds sections for specifics.
Will you ship overseas?
We ship worldwide. We use different carriers depending upon the item and the country. To protect you, the cardholder, and our company against fraudulent use of credit cards, we must verify your identity before completing international orders. Please fax a photocopy of the front and back of your credit card along with a Photo ID to us at +518-962-4582. You can also send a digital image via email if this is easier. For domestic orders, we can check your shipping address with a quick phone call to the credit card processing center. This option is not available to us for cards issued on banks outside the USA.
You may also make payment by Wire Transfer or PayPal or Certified Check in US Funds. We do not require identity verification with these methods.
Some countries will impose taxes or duty fees on the products we ship. All expenses of this nature are the sole responsibility of the buyer and are collected at delivery. Please contact your local Customs Office to get an estimate of these charges. Unfortunately, we cannot export product with declared values that are lower than the invoice to circumvent these charges. Placing an order authorizes us to charge your card for any back-billed fees that come to us from the shipping firm. Refusal of delivery of the package does not limit liability of these charges. All expenses related to returns will be added to your invoice.
Note: We do not backorder items for International shipments. Additional shipping charges will be incurred if we cannot send the entire order in one shipment. You will be contacted with the additional costs and given the option of continuing with the balance of the order.
We will ship anywhere. We send most overseas orders via US Post Office Priority International service. We can also ship via UPS or through any other method if you specify it. Just let us know. We strongly recommend that you select a service that can be traced.
Some countries will impose taxes or duty fees on the products we ship. All expenses of this nature are the sole responsibility of the buyer and are collected at delivery. Please contact your local Customs Office to get an estimate of these charges. Unfortunately, we cannot export product with declared values that are lower than the invoice amount to circumvent these charges. Placing an order authorizes us to charge your card for any back-billed fees that come to us from the shipping firm. Refusal of delivery of the package does not limit liability of these charges. All expenses related to returns will be added to your invoice. Once an item is shipped, you are responsible for all expenses related to the order.
Shipping costs vary by country and we do our best to be accurate. We manually quote all international shipping after the order is placed. The easiest way to get a quote is to place the order online. We will not ship until we have your approval for the costs. You always have the option of canceling.
We have no control over Customs (or anything else) once the package is given to the delivery service. We can only trace packages sent by UPS or using the USPS Express service. Note: we do not recommend choosing a lower level of shipping that cannot be traced. If your package is lost, it is beyond our control. You will not be eligible for a refund unless you ship via a trackable service.
Packages sent overseas via surface mail cannot be traced and can take months to arrive. If it doesn't arrive in a timely fashion, there is nothing we can do to speed it up. By Postal Regulations, lost shipment claims cannot be filed for 9 months. We recommend that you select the fastest shipment possible or plan on a minimum of 60-90 days for delivery to avoid disappointment. Surface shipment speed is listed as 4-8 weeks, but you should allow 8 months to be safe. If the package is lost during shipping with a non-trackable service, we are sorry, but we can do nothing to help you.
Delays can occur in Customs. Some countries are really good about clearing Customs, others are terrible. If there is a delay, you may be able to contact your local authorities, but we cannot do anything to speed the process.
All items that go overseas have to come to our offices in Westport and are then shipped out. Depending upon the item, this will increase the number of days for delivery.
To avoid disappointment, we strongly recommend using US Post Office Priority Mail International, UPS International Express or Worldwide Saver service for delivery.
Note: For orders to Nigeria, the only acceptable method of payment is Wire Transfer in US Funds. There are no exceptions. Don't waste your time with a stolen credit card and a claim of a store in Nigeria that needs the product. We have yet to see a legitimate credit card-based order come from Nigeria. If you have access to a credit card, you have access to a bank to make the wire transfer.
Military addresses have US Post Office restrictions, plus the occasional country restriction. Generally, we can send anything that isn't hazardous. Some very large boxes cannot be delivered through this service. We have to bring your items to our main office for packing and then drive them to the Post Office. This can delay your shipment by a few days.
How much is this item?
Pricing for items is displayed on pages for single items. Some pages summarize a list of items. A link from the list will take you to the details for the product. If the item is currently available, a Put In Cart button along with the price will be shown. We do our best to have accurate pricing. We are, however, human and mistakes are made. Sometimes a price is too high, sometimes we have an item displayed at zero. Just as you expect us to fix a high price, we expect your understanding when we explain that an item was priced too low.
We update most of our item pricing daily via an automatic script, but some suppliers do not provide us with daily data. We manually update items whenever we are aware of a price change. We apologize when a mistake is made and appreciate hearing from you if you notice an error so that we can correct it as soon as possible.
All prices are in US Dollars. Your credit card company will convert the price to local currency when we submit the charge. The banks offer a better rate using your credit card than we can get for an individual transaction. Conversion rates vary all the time. If this is important, please contact your card issuer for the costs.
Is this item in stock?
We maintain a 92-98 percent fill rate depending upon the season. However, with the large number of items we sell, this means that several thousand items can be out of stock at any given time. On occasion the item is backordered at the factory level and we cannot get it to you. We're sorry when this happens, but it is beyond our control.
Much of our database is updated daily. The sales are posted overnight. Generally, if the website says we have an item in stock with a displayed quantity, we have the item. If no quantity is displayed, we still should have it, but not from a supplier with an automated inventory.
If getting your order is critical and the quantity shows only a few in stock, please tell us in the SPECIAL INSTRUCTIONS field during checkout that you NEED the item and ask us to contact you immediately if the item is not in stock.
We stock nearly all of the Sevylor items in our warehouse. We bring in a truckload of product as needed. When we run out of an item, Sevylor will ship from their headquarters for us. Even if the stock shows zero, we can almost always get the item to you in a timely fashion. The exception is when an item is discontinued or sold out at the factory level.
Items marked (d/c) are discontinued. In some cases a discontinued item will have quantity available and a price. When the quantity available disappears, the item is no longer available.
The description online is not correct.
We're very sorry when this happens. Our intent is to have accurate descriptions that represent the items offered. Sometimes the problem comes from a mistake in data entry. Other times, the manufacturer has changed the product and we were not notified or data from our suppliers may not be 100% accurate. We do our best to have everything correct, but there are too many items to make any guarantees. Data entry is an ongoing and never-ending process. As with every other catalog and online publication, we are not responsible for typographical errors.
When an error is found, we will do what we can to correct the situation. In some cases, a small part can be shipped to solve the issue. There are times when parts are not available or the item description is completely wrong and the only option is to apologize and refund your money. Manufacturers make changes in production and discontinue items. Certain items may not be available regardless of how badly you would like it to be so. We regret any errors on the website and thank you for your understanding if one is encountered.
Where Is My Order?
Before you contact us, check the date you placed the order. Figure out the next business day available for processing the order, add one day, and then add the number of business days needed for delivery by the shipment service you selected.
Prior to that date, your package is unlikely to arrive. The Speed Of Delivery Table above gives a good estimate of delivery times. We work hard to get the packages out in a timely fashion, but delivery services do not beat their delivery times very often. A package takes 5 business days (1 calendar week) to cross the country to the West Coast.
We now offer some web-based information on your order. Please visit the Contact Us page to check your order status.
What is your Return Policy?
We do our best to be flexible with returns. We understand that ordering from a catalog is different from carrying a product to the register and expect more returns than a store would encounter. Basically, if you are reasonable, we are reasonable; we'll work with you. Used product is generally not returnable. Return instructions are included with the invoice emailed to you at the end of the transaction. Within 30 days of receipt, you may use the instructions to make a return. If you no longer have the email, let us know and we'll resend it to you.
Return shipping is refunded only if we made an error in fulfilling your order or if the product is defective. In all other situations, the return shipping is the expense of the customer. View the return shipping as the gas money you would spend to return a tool to Sears.
Special Order Items may only be returned if the manufacturer will allow us to return the item. Note: This almost never happens. Any fees that are charged to us for the return will be deducted from any refund that may be available. Most charge 25% or more. All shipping charges will be deducted from any refund. Special order returns are handled on a case-by-case basis. In general, consider a Special Order Item non-returnable and non-refundable. Email us before you order if you have any doubt as we aren't able to undo a non-returnable order.
International shipping costs are not refundable under any circumstance. Note: Swimwear is not returnable under NY Health Code Laws. Sevylor Items: We handle the warranty for some of the Sevylor products sold from our store or website. Depending upon the item, we may have you send a piece of the item to indicate it was destroyed or have you return the item to be repaired and sold as a refurbished model. Some items are replaced by Sevylor. We will replace the item you purchased with new product or refund your purchase as appropriate.
General Merchandise:
- Unopened items in resellable condition may be returned within 30 days for a merchandise refund.
- Opened items that can be repackaged into resellable condition may be returned for a merchandise refund.
- Marine electronics may only be returned if unopened. Opening the manufacturer's packaging makes the item yours. Please exercise caution if in doubt about an item.
- Ignition parts and all engine electronic or electrical items may not be returned.
- Any electrical item that has been installed may not be returned.
Used or inflated items will be dealt with on a case by case basis. If we cannot offer the item for sale as new, a 25 percent restocking fee may be assessed or we may determine that the item cannot be returned for a refund. Items with missing parts cannot be accepted for return. If we can buy the missing parts to create a whole unit, the cost of their purchase and delivery will be deducted from your refund. If your returned item cannot be accepted, you have the option of paying for it to be shipped back to you or to let us dispose of it. We cannot ship it back to you at our expense.
Contact us for returns on defective items. The return depends upon the warranty. Most items should be sent to us, but some go directly to the manufacturer.
What is your Refund Policy?
Refunds are issued after the returned product has been received, inspected and approved. Refunds are issued in the same form as payment was received for the original order. Please allow up to 30 days after the package arrives at our warehouse for the credit to be processed.
Shipping costs to get the order to you are non-refundable. The exceptions are cases where a guaranteed delivery service failure has occurred on behalf of the courier or if we made an error in filling the order. Refunds for service failures are processed when the courier recognizes that they have not met their guarantee and have issued a credit to us for your order. The courier is solely responsible for determining a delivery failure situation. For defective merchandise, you only have to pay for delivery once. The replacement merchandise is sent out at our expense.
The original outbound shipping costs are not refundable on returns unless the item was shipped in error. This expense was for the courier to do their job and not part of our sale.
How can I exchange an item?
If you need a different item or need to exchange a defective item for a new one, the exchange can be handled in two ways.
- Speed Exchange: We issue an RMA for the merchandise to be returned, charge your card for the new item and ship it right away. You return the original merchandise and a credit is issued when the item is received and processed. This is the fastest way to get a replacement item.
- Normal Exchange: We issue an RMA for the merchandise to be returned. You return the original merchandise and we ship a new item. This takes a bit longer, but does not cost you any additional money up front.
See Returns above for an explanation of who pays the shipping for exchanges.
We're sorry, but we cannot send out a new product unless either payment is made for the new shipment or the original is returned and received in-house.
How can I pay?
We can process your order most efficiently with payment from a credit card. We accept MasterCard, VISA, Discover, and American Express. We will accept Checks, Money Orders, and Wire Transfers as well. Please place your order online. The shopping cart offers the various payment choices during checkout. If you elect to not use a credit card, please include the Order Number with your remittance so that we know what to do with the funds when they arrive.
We accept all government credit cards that function under either the VISA or MasterCard programs. Most Debit cards will work - they must have the VISA or MasterCard logo to be recognized by the bank.
We will keep your order active for 14 days to allow payment to arrive. Money Orders are treated as cash and orders are shipped immediately upon receipt. Checks must clear the bank before we can start to process the order. Please allow 14 days for this to happen.
We're sorry, but we do not ship any packages on a C.O.D. basis.
Do I pay Sales Tax on my order?
Sales Tax must be collected on any delivery made inside New York State. If you have a NYS Billing Address but have your order delivered to another state, it is Tax Exempt. The rate calculator will request your county for delivery and add the appropriate Sales Tax if your order is taxable. Certain items are Tax Exempt within NYS. The US Flag (not the Yacht Ensign) and the NYS Flag are never taxed. Items for resale are Tax Exempt. We must have a valid Exemption Form on file for your company to remove the tax. Please fax it to us at +518-962-4582, along with the Order Number. The rate calculator will tax your order. We adjust the invoice manually during processing.
If delivery is outside New York State, there is no Sales Tax.
If you are a Tax Exempt organization, we only need forms from you if you are located within New York State. Otherwise, just place the order online.
May I have a tracking number?
Tracking numbers are generated by the shipping firm used to deliver your package. Depending upon the location of the item, we can have the carrier email us the tracking number. For some warehouse locations we have an automated system to email this information to you as soon as we receive it. This is not available from some vendors and some warehouses.
NOTE: Available tracking numbers are transmitted to the email address on file from your order. If your spam filter blocks the email, we are sorry that it didn't arrive. If you don't get a tracking number, it may not be available. You can email us to ask for it, but the reality is that by the time we get it from the warehouse, the package has arrived. Knowing the tracking number will not change the outcome of the delivery. We're happy to look up numbers, but our priority is processing and shipping the orders.
Please don't be disappointed if we don't get back to you right away with a tracking number. If it didn't transmit, it means we have to make at least one phone call to get the number before we can email you and this takes time.
USPS packages have a delivery confirmation number that isn't terribly reliable. This service is getting better. If tracking is important, UPS is a much better choice at this time.
International orders can usually be tracked but not in a timely fashion. Most of the time, we get notice of delivery and very little prior to that moment. We recommend USPS International Priority service.
You made a mistake on my order.
You're probably right and we're sorry it happened. We're humans assisted by some pretty good computers, but we're still human. We do our best to get it right the first time, and better than 99 percent of the time we succeed. When we make mistakes we work hard to correct them. Please be sure to provide us with order numbers, your name and address and the detailed specifics of what was or was not shipped so we can solve the problem as quickly as possible.
May I call in my order?
We strongly encourage you to place the order online. We process web-based orders first and then answer the phones. Our numbers are listed under the Contact Us link that appears at the top of each page on the website.
See the Safe Shopping Guarantee below for security issues.
Part of our discount pricing comes from the efficiency of handling orders online. In addition, the website calculates shipping automatically, generates an email confirmation of your order, allows us to send you the invoice via email once things are shipped and automates tracking number generation.
Tracking numbers automatically interlink with the web order to allow us to keep an eye on your order or find it more quickly if it goes astray. You also eliminate all chances of data entry errors when giving us your name, address, phone or credit card number on the phone. Since you entered the data, you know it is correct.
Is my credit card safe?
You never have to worry about credit card safety. Period.
No one has ever had a card number stolen during a secure website transaction. Ever. Card numbers have been stolen by hackers from accounting systems that were accessible from the web. To protect you and us, we keep our accounting system on a separate set of computers. Our checkout page details the procedures we use to protect you against fraudulent use (others using your card). Stolen cards are the most common reason for us to reject a sale. We guarantee that every transaction you make at ShipStore.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at ShipStore.com. See guarantee details below.
Why are we so safe?
Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When we send you a confirmation, we suppress the credit card info in our email. Note: we do not encrypt the contents of your cart. In theory, someone could hack the system to see the items placed in a cart - but no one really cares, so it isn't an issue.
Still don't want to use your credit card on the Internet?
No problem. Just complete our order form online. Choose Sending Check, Sending Money Order, or Wire Transfer as a payment option. You may call us with your name and order number to give us the card number over the phone. See our check acceptance policy if you don't have a credit card or access to PayPal.
Guarantee Detail
1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, ShipStore.com will cover the
entire liability for you, up to the full $50. ShipStore.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at ShipStore.com while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting
rules and procedures. We will also contact them to report the unauthorized use. We prosecute fraudulent use as a Federal
offense through the Secret Service. Please settle issues with your children or spouse without involving us.
Do I have to sign for delivery?
Generally, we do not make a signature mandatory. However, most delivery services will require a signature for their records. The drivers generally have the option of leaving a package at your door with a "Driver Release". The driver is responsible if your package disappears. It is up to them, not us, to decide if a delivery notice is left at your door. You can contact the delivery company in advance or leave a note that authorizes an item to be left with no signature. Note: FedEx has a form that will let you make this the default for your address. We cannot be responsible for delivery delays due to signature requirements from the couriers.
Put the package behind the 3rd bush on the North side or Leave It On the Porch...
None of the delivery services have space for this type of description in their computer systems. If your local driver knows how you like packages left, that's great! If not, you'll have to leave a note for the driver on your door if you will not be available to accept delivery.
Do you have a catalog?
We have a handful of catalogs. It depends upon the items you are interested in. Our main marine supply catalog is nearly 900 pages and weighs over 3 pounds. A mini catalog and a sale flyer are also available for marine supplies. We have a catalog for Sevylor brand products as well. They can be ordered from the links below.
Can I cancel my order?
We will do our best to stop an order if you contact us. However, much of the order process is automated. Once your credit card has been approved, the order is sent to the warehouse for picking. At this point, it is nearly impossible to prevent the order from being shipped. You may refuse delivery when the package arrives and we will refund the cost of the merchandise, less any return shipping costs incurred.
For Special Order items, your card is charged once we commit to the purchase from the supplier. Special Orders can rarely be canceled once placed.
What is the warranty on this item? How do I file a claim?
Warranties are handled by the manufacturer of that item. Some will let us handle the return or exchange. Contact us if you have a question. Please note that many warranties only apply to product within the US. If you have having an item shipped internationally, your warranty may be void. If this is important to you, please contact us or the manufacturer to answer all your questions before purchasing.
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