INFORMATION

Order Status & Contact Information for ShipStore.com

Order Status

Are you looking for the status of your order? To check status of an order, please enter your zip code and web order number below. Please allow until the end of the business day for your order status to be updated: roughly 8 pm ET. We have to enter the details before you can see anything.

Not all shipment locations have automated tracking available. Note: This will only work with US orders. International shipments cannot be checked online at this time.

International Orders: Yes, we ship world-wide. Please follow the International Orders link that appears at the top of each page on the website or Click Here.

Contact Us

Do you need to contact Customer Support?

The most efficient way to receive timely, relevant assistance is to use the E-Mail Us link that appears on every item page throughout the website. Using the link on the item page tells us what you are considering. It saves time for everyone if we know this information. You may also complete the form below which will be routed to a customer service representative qualified to address your question(s).

Please include all relevant information including manufacturer, model, serial number, color, year, and/or your web order number to accelerate processing of your inquiry. The more information we have, the better we can assist you.

Note: If you use Spam Filters, make sure e-mail from ShipStore.com is allowed to pass through (Sales@ShipStore.com).
Especially Earthlink users: Your spam filter will issue a challenge that we won't see and you'll never get our reply. You must put Sales@ShipStore.com on your approved list before you send us a note.

A note on Item or Product questions: Every page of the website has an E-mail Us link at the bottom. This link automatically puts the Item Number in the subject so we can tell what you were visiting. For items you can find on the website, if you send us a question from this page without the full part number, we can't tell what item you visited. If you go back the Item Page and use the E-mail Us link on that specific page, we already know half the answers when you contact us.

If you wish to use the form, be sure you've include the manufacturer, the complete part number and enough information for us to identify your needs. Asking us questions without fully identifying the part only adds to the questions we have to ask you. Use the Item Page E-Mail Us Link to get the best service.

Additional Contact Information

For best service, please place your order online using our secure server. This is the most efficient, most secure way to place an order; online pricing is updated daily resulting in lowest cost and biggest savings for you; and online shipping calculations are automatic for domestic orders.

Calling in an order will slow down the process and will prevent some of the automated functions from working. With online orders, we automatically issue web order numbers for easy reference; we email you an order confirmation; and we email you the tracking number for UPS shipments once the package leaves the warehouse.

NOTE: Returned Merchandise requires a Return Authorization Number. Automated return instructions are included with your emailed invoice for orders placed online. You do not need to contact us if you have this information. Simply return your order with a note and the appropriate paperwork. If you placed your order by phone or mail, please E-mail us with your order number and other appropriate details to get an authorization number.

We may be contacted in any of the ways listed below:

E-mail/Internet:

Use the form above or send us an email including all relevant information: manufacturer, model, serial number and/or your web order number to accelerate processing of your inquiry. In all e-mails, please help us out by using a meaningful subject (such as the part name or your web order number) so that we are able to prioritize your needs. Sending a message with "no subject" puts your inquiry at the bottom of the list and will delay the reply.
NOTE: Each item on our website has an E-mail Us link near the bottom of the description that includes the item in the Subject field to help us serve you more efficiently. Using these links helps us to identify the part and invariably speeds up our reply.

sales@ShipStore.com
For faster response, E-mail us from the Item Page or use the form above. This is the e-mail address to use for inquiries related to orders, returns, etc. Remember to include a meaningful subject (such as the your web order number) so that we're able to prioritize your needs. Sending a message with "no subject" puts your inquiry at the bottom of the list and will delay the reply. We do our best to answer you in as short a time as possible. Depending upon the number of inquiries and the nature of your inquiry, it could be 5 minutes or a few days.
tech@ShipStore.com
This is the e-mail address to use for technical inquiries related to product queries, engines parts or part numbers. Please include the Manufacturer, Model, Year, and Serial Number to allow us to look up the correct parts, and remember to include a meaningful subject (such as the your part name/description) so that we're able to prioritize your needs. Sending a message with "no subject" puts your inquiry at the bottom of the list and will delay the reply. We do our best to answer you in as short a time as possible. Depending upon the number of inquiries and the nature of your inquiry, it could be 5 minutes or a few days.

Mail: Please address all postal service correspondence to ShipStore.com™, 6039 NYS Route 9N, Westport, NY 12993.

Telephone:

This is the least efficient way to contact us. (Notice the lower position on the page!) We return e-mail before phone messages. Telephone support hours are 9:00 am to 3:00 pm ET, Monday-Friday.

NOTE: We strongly recommend and encourage you to use the contact form above. The question can be referred to the appropriate person much more quickly if an e-mail is forwarded than if a phone message is handed around the office.

International and Local: + 518-962-2700

Fax: + 518-962-4582

Toll-Free (US and Canada): 877-SHIPSTORE (877-744-7786)

Toll Free Fax: 877-774-7329

E-Mail sales@shipstore.com with any questions.

Order Status

Are you looking for the status of your order? To check status of an order, please enter your zip code and web order number below. Please allow until the end of the business day for your order status to be updated: roughly 8 pm ET. We have to enter the details before you can see anything.

Zip Code:
Web Order Number:

Contact Us

Do you need to contact Customer Support?

E-mail Address:
Confirm Address:
What is your Web Order Number? (if available):

What is the nature of your question?
Order - Tracking - Return - Item ( WAIT: See the note above regarding ITEMS before you submit your Item question.)

Enter your question(s) here:

Additional Contact Information

E-mail/Internet:

sales@ShipStore.com

tech@ShipStore.com

Mail: Please address all postal service correspondence to ShipStore.com™, 6039 NYS Route 9N, Westport, NY 12993.

Telephone:

Order Status

Are you looking for the status of your order? To check status of an order, please enter your zip code and web order number below. Please allow until the end of the business day for your order status to be updated: roughly 8 pm ET. We have to enter the details before you can see anything.

Zip Code: Web Order Number: Submit

Contact Us

Do you need to contact Customer Support?

E-mail Address: Confirm Address: What is your Web Order Number? (if available): What is the nature of your question? Order - Tracking - Return - Item ( WAIT: See the note above regarding ITEMS before you submit your Item question.) Enter your question(s) here: Submit

Additional Contact Information

E-mail/Internet:

sales@ShipStore.com

tech@ShipStore.com

Mail: Please address all postal service correspondence to ShipStore.com™, 6039 NYS Route 9N, Westport, NY 12993.

Telephone:

Zip Code:
Web Order Number:

E-mail Address:
Confirm Address:
What is your Web Order Number? (if available):

What is the nature of your question?
Order - Tracking - Return - Item ( WAIT: See the note above regarding ITEMS before you submit your Item question.)

Enter your question(s) here: